Complaints
If something has gone wrong, we would rather hear about it. This page says who to tell and what happens next.
About a donation, or about the charity
Contact The Hedgehog Haven directly — their details are at the top of the wishlist. This covers anything about your gift, what it was spent on, a receipt, Gift Aid, a refund, or how the fund is described.
If your complaint is about the payment itself, LoveGiving handles the payment and can help with that.
About this website
Contact PD Marfleet Accounting Limited through the contact form on our website. This covers the website not working, your name being wrong or needing removing, a wish list you believe should not be here, or a charity you think is not who it claims to be.
What to expect: we will acknowledge your complaint within 5 working days and give you a full reply within 20 working days. If we cannot answer in that time we will tell you why and when we will.
What we can do: correct or remove information, remove your name from a held item, take a wishlist down, or suspend a charity's access. We cannot refund a donation, because we never receive the money — see how this works.
If you are not happy with our answer
You can take it further, free of charge:
- The Fundraising Regulator — for complaints about fundraising in England, Wales and Northern Ireland. fundraisingregulator.org.uk
- The Scottish Fundraising Adjudication Panel — for fundraising by charities based in Scotland. goodfundraising.scot
- The Information Commissioner's Office — for complaints about how your name has been handled. ico.org.uk